Refund policy
Clear support for a one-time digital report.
Effective September 16, 2026. This policy applies to the one-time purchase of Full LookRange Analysis.
Questions about this policy?
support@lookrange.comWhat the purchase includes
The paid report is a personalized digital explanation of an existing free three-view LookRange result. It adds deeper evidence, selected style guidance, prioritized actions, and a retest plan; it does not change the underlying score or improve its accuracy.
After Stripe confirms payment, the report is usually available immediately. In limited cases, generation and payment-event processing can take a few minutes. Keep the recovery kit shown before checkout so you can access an eligible report without an account.
When a refund may be available
We provide a full refund for a duplicate charge. We also review requests submitted within 14 calendar days of purchase when the paid report was not delivered, cannot be accessed after reasonable recovery steps, or has a material technical defect that we cannot correct.
Because this is a personalized digital report made available after payment, we generally do not refund a report that was successfully delivered and accessible. This does not limit any refund or cancellation right that applicable law requires.
How to request help or a refund
Email support@lookrange.com from the address used at checkout when available. Include your order ID, the purchase date, and a short description of the issue; never send recovery or deletion keys by email. We aim to acknowledge requests within two business days and will tell you the outcome or next step after reviewing the order and delivery record.
If approved, the refund is issued to the original payment method through Stripe. A refund revokes access to the related paid report and does not affect the free analysis.
Business contact
VSpark AI LLC operates LookRange. Our mailing address is 30 North Gould Street, Sheridan, WY 82801, USA. For questions about this policy, contact support@lookrange.com.
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Questions, answered plainly
Questions about this refund policy
Can I get a refund for a duplicate charge?
Yes. A duplicate charge is eligible for a full refund.
How long does report delivery take?
After Stripe confirms payment, the report is usually available immediately. Payment-event processing or report generation can occasionally take a few minutes.
What should I include in a support request?
Include your order ID, purchase date, and a description of the issue. Do not send a recovery key or deletion key by email.
Does a refund remove report access?
Yes. An approved refund revokes access to the related paid report.